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| Columbus State University |
| Student Academic
Support Services Survey 2005 |
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Background Information |
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Comments |
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| Part II:
The first part of the survey included statements to which the students
responded as follows: SA, Strongly Agree; A, Agree; D, Disagree; SD, Strongly
Disagree; and NA, Not Applicable. No
response for an item is indicated by NR. |
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Item |
SA |
A |
D |
SD |
NA |
NR |
| 9. |
The procedures used during the
admissions process were satisfactory. |
26.2% |
64.4% |
5.5% |
2.5% |
1.1% |
0.4% |
| 10. |
The letters sent during the
admissions process were easy to read and understandable. |
36.0% |
58.7% |
3.5% |
0.4% |
1.2% |
0.2% |
| 11. |
The letters and materials sent
during the admissions process were received in a timely and efficient manner. |
32.3% |
56.0% |
8.5% |
1.6% |
1.6% |
0.0% |
| 12. |
The instructions on the
admissions application and in the catalog are easy to read and understand. |
30.9% |
61.0% |
5.1% |
1.1% |
2.0% |
0.0% |
| 13. |
The staff of the Admissions
Office is helpful and pleasant. |
29.4% |
56.2% |
8.0% |
3.0% |
2.8% |
0.5% |
| 14. |
The staff members of the
Admissions Office seem knowledgeable and competent in their positions. |
23.9% |
57.1% |
10.3% |
2.8% |
5.3% |
0.5% |
| 15. |
My e-mail to the Admissions
Office was answered in a timely and efficient manner. |
13.7% |
27.7% |
6.7% |
2.1% |
49.3% |
0.5% |
| 16. |
The online admissions
application through ISIS is user friendly and efficient. |
27.5% |
38.5% |
3.4% |
1.4% |
28.9% |
0.4% |
| 17. |
The online admissions
application status check through ISIS is helpful. |
33.5% |
38.7% |
2.7% |
0.5% |
24.5% |
0.2% |
| 18. |
The front-line staff of the
Enrollment Services Office is courteous and pleasant. |
26.4% |
53.9% |
5.7% |
1.8% |
11.7% |
0.5% |
| 19. |
The front-line staff of the
Enrollment Services Office seems knowledgeable and competent in their
positions. |
24.6% |
53.5% |
7.4% |
2.1% |
12.1% |
0.2% |
| 20. |
My telephone calls to the
Enrollment Services Office were answered in a timely and efficient manner. |
16.3% |
41.7% |
10.3% |
5.1% |
26.1% |
0.5% |
| 21. |
The hours of Enrollment Services
offices are satisfactory. |
22.7% |
55.7% |
7.8% |
1.6% |
12.1% |
0.2% |
| 22. |
The front-line staff of the
Enrollment Services Office is informative. |
22.9% |
55.1% |
7.4% |
1.4% |
12.9% |
0.2% |
| 23. |
The front-line staff of the
Enrollment Services Office is helpful in answering my questions. |
23.4% |
54.3% |
7.3% |
2.1% |
12.9% |
0.0% |
| |
Item |
SA |
A |
D |
SD |
NA |
NR |
| 24 |
The Financial Aid Office
counselors are informative. |
25.0% |
47.5% |
10.1% |
5.1% |
11.7% |
0.5% |
| 25 |
The Financial Aid Office
counselors are considerate. |
25.5% |
46.6% |
11.2% |
5.1% |
11.5% |
0.0% |
| 26 |
The Financial Aid Office
counselors are helpful in answering my questions. |
26.8% |
44.9% |
10.3% |
5.7% |
12.1% |
0.4% |
| 27 |
The letters sent during the
financal aid process were easy to read and understand. |
25.5% |
50.7% |
8.2% |
3.4% |
11.3% |
0.9% |
| 28 |
The Veterans Affairs staff
members are knowledgeable in their position. |
11.7% |
19.7% |
1.6% |
1.2% |
64.9% |
0.9% |
| 29 |
The Financial Aid Office
provided prompt responses to my aid application. |
20.7% |
42.4% |
11.3% |
6.2% |
18.6% |
0.7% |
| 30 |
Responses from the financial aid
appeals process are provided in a timely manner. |
14.2% |
27.0% |
7.6% |
4.4% |
46.1% |
0.7% |
| 31 |
The financial aid appeals
process is fair and unbiased. |
15.1% |
29.3% |
4.6% |
3.0% |
47.7% |
0.4% |
| 32 |
I was clearly informed of the
financial aid penalties regarding withdrawals or dropping of classes. |
20.9% |
38.3% |
15.2% |
7.8% |
16.5% |
1.2% |
| 33 |
My e-mails to the Financial Aid
Office were answered in a timely and efficient manner. |
12.9% |
24.1% |
4.4% |
4.6% |
53.0% |
0.9% |
| 34 |
Online fee payment is easy for
me to use. |
31.6% |
28.4% |
2.3% |
0.9% |
36.0% |
0.9% |
| 35 |
On campus fee payment is
convenient for me to use. |
24.6% |
39.4% |
5.9% |
2.8% |
26.6% |
0.7% |
| 36 |
The staff of the Student Account
Services Office is helpful and pleasant. |
23.8% |
47.9% |
4.3% |
1.8% |
21.6% |
0.7% |
| 37 |
The process of receiving refunds
through Higher One is effective and meets my needs as a student. |
23.9% |
32.8% |
8.3% |
7.3% |
26.6% |
1.1% |
| 38 |
The CSU CougarOne Web site is
helpful and informative. |
23.4% |
46.6% |
10.8% |
7.1% |
11.0% |
1.1% |
| 39 |
Academic advising services provided by my major department
were helpful. |
34.0% |
46.8% |
9.0% |
2.8% |
6.2% |
1.1% |
| 40 |
The Adult Re-Entry program is
informative and helpful. |
7.4% |
15.2% |
1.4% |
0.5% |
74.8% |
0.5% |
| |
Item |
SA |
A |
D |
SD |
NA |
NR |
| 41 |
The Adult Learning Resource
Center, located in Howard Hall, provides amenities that are helpful for
non-traditional students. |
12.4% |
14.4% |
1.4% |
1.1% |
69.7% |
1.1% |
| 42 |
Enrollment in CSUS 1106, College
Success, is informative and helpful. |
7.4% |
18.4% |
8.2% |
7.6% |
57.3% |
1.1% |
| 43 |
Enrollment in UNIV 1105,
Strategic Learning, is informative and helpful. |
4.3% |
10.6% |
2.3% |
2.7% |
79.4% |
0.7% |
| 44 |
Services provided for students
with disabilities are helpful. |
10.3% |
15.1% |
1.6% |
0.5% |
71.6% |
0.9% |
| 45 |
Tutorial services provided
through the Center for Academic Support and Student Retention (CASSR) are
helpful. |
12.4% |
22.7% |
3.5% |
1.1% |
59.4% |
0.9% |
| 46 |
The staff of the CASSR are helpful, competent and courteous. |
9.8% |
21.6% |
1.6% |
0.9% |
65.4% |
0.7% |
| 47 |
The CASSR hours of operation are appropriate and sufficient
for CSU students. |
8.7% |
20.7% |
3.5% |
0.9% |
65.2% |
0.9% |
| 48 |
The CASSR Math labs are helpful
to students enrolled in learning support and lower level core math courses. |
11.3% |
19.7% |
2.7% |
0.5% |
64.9% |
0.9% |
| 49 |
The CSU Writing Center located
in Woodall Hall is helpful to students preparing written assignments for
class or preparing for the Georgia Regents’ Test in Writing. |
18.4% |
34.4% |
2.7% |
1.4% |
42.4% |
0.7% |
| 50 |
The English Lab located in
Arnold Hall is helpful for students taking English composition and literature
courses. |
17.2% |
31.4% |
2.5% |
0.9% |
47.5% |
0.5% |
| 51 |
The Foreign Language Lab located
in Arnold Hall is helpful for students taking courses in foreign languages. |
14.0% |
23.9% |
1.8% |
1.4% |
58.2% |
0.7% |
| 52 |
The hardware provided in the
labs on campus is adequate for my academic requirements. |
36.7% |
52.0% |
3.4% |
1.1% |
6.2% |
0.7% |
| 53 |
The software provided is
adequate for my academic requirements. |
37.9% |
51.4% |
4.4% |
0.5% |
5.0% |
0.7% |
| 54 |
The CINS (Computer Center) staff
is knowledgeable about where to direct me to get the information I need. |
27.0% |
50.5% |
5.1% |
1.6% |
14.7% |
1.1% |
| 55 |
The documentation on the CINS
website helps me effectively use technology in my learning process. |
21.1% |
44.9% |
5.0% |
1.8% |
26.1% |
1.2% |
| 56 |
The CINS Helpdesk meets my needs
when I have a computer related problem. |
25.2% |
46.1% |
5.9% |
1.2% |
20.6% |
1.1% |
| 57 |
The CINS staff is helpful and
courteous. |
27.1% |
50.7% |
5.3% |
1.2% |
14.4% |
1.2% |
| |
Item |
SA |
A |
D |
SD |
NA |
NR |
| 58 |
The campus electronic mail
system meets my academic communication needs. |
30.5% |
50.7% |
7.3% |
4.4% |
6.0% |
1.1% |
| 59 |
The campus computer network and
Internet access are adequate for me to successfully complete my academic
requirements and my research activities. |
39.0% |
51.1% |
4.1% |
2.0% |
2.7% |
1.2% |
| 60 |
Overall, CINS provides good
service to students. |
34.8% |
54.1% |
2.7% |
1.6% |
5.7% |
1.2% |
| 61 |
The early registration process
(not course availablity) meets my needs as a student. |
42.4% |
46.5% |
4.4% |
3.0% |
2.5% |
1.2% |
| 62 |
The late registration process
meets my needs as a student. |
25.4% |
38.7% |
3.9% |
3.5% |
27.5% |
1.1% |
| 63 |
The schedule change process meets my needs as a student. |
27.7% |
50.0% |
8.7% |
2.3% |
10.3% |
1.1% |
| 64 |
The schedule of classes book is
easy to understand. |
38.5% |
53.9% |
3.5% |
1.1% |
2.0% |
1.1% |
| 65 |
The schedule of classes book
provides the information necessary for me to register for classes. |
37.8% |
52.5% |
4.8% |
1.2% |
2.5% |
1.2% |
| 66 |
I am satisfied with the way in
which I obtain information about program requirements. |
28.4% |
51.6% |
12.8% |
4.6% |
1.6% |
1.1% |
| 67 |
The procedure for withdrawing
from a course is easy to understand, efficient, and does not need to be
changed. |
30.1% |
51.4% |
6.0% |
2.3% |
8.9% |
1.2% |
| 68 |
The staff in the Office of the
Registrar is courteous and helpful |
27.5% |
56.7% |
5.7% |
3.4% |
5.5% |
1.2% |
| 69 |
The staff in the Office of the
Registrar is knowledgeable and able to provide the information needed by
students. |
28.0% |
54.3% |
6.2% |
3.0% |
6.9% |
1.6% |
| 70 |
The procedures for requesting
academic transcripts and enrollment verifications are satisfactory for
students. |
28.2% |
51.6% |
5.9% |
2.0% |
11.3% |
1.1% |
| 71 |
I am knowledgeable about the
services provided by the Office of the Registrar. |
22.7% |
53.7% |
12.4% |
1.6% |
8.0% |
1.6% |
| 72 |
The Testing Center staff is
accommodating with requests for alternate test dates and times when tests
dates and times are inconvenient. |
22.3% |
40.8% |
2.0% |
2.3% |
31.6% |
1.1% |
| 73 |
The Testing Center staff is
professional and courteous. |
25.5% |
45.7% |
3.4% |
0.9% |
22.9% |
1.6% |
| 74 |
I am aware of the services
offered by the Testing Center. |
22.3% |
40.2% |
16.3% |
4.3% |
15.1% |
1.8% |
| 75 |
The CSU Enrollment Services Web
site is easy to understand. |
26.8% |
52.8% |
2.8% |
1.2% |
14.7% |
1.6% |
| 76 |
The CSU Enrollment Services Web
site provides the information necessary for me to register for classes. |
28.2% |
54.6% |
3.2% |
1.1% |
11.7% |
1.2% |
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| Part III: This section of the survey included
statements to which the students responded as follows: E, Excellent; G Good;
F, Fair; P, Poor; and NA, Not Aware.
No response for an item is indicated by NR. |
| |
Item |
E |
G |
F |
P |
NA |
NR |
| 77 |
Library facilities |
32.3% |
47.7% |
13.7% |
2.7% |
2.7% |
1.1% |
| 78 |
Library book collections |
20.6% |
47.0% |
17.2% |
6.4% |
7.8% |
1.1% |
| 79 |
Library journal collections |
21.5% |
45.9% |
15.6% |
5.7% |
10.1% |
1.2% |
| 80 |
GALILEO |
33.7% |
47.3% |
9.8% |
2.3% |
5.5% |
1.4% |
| 81 |
GIL (library online catalog) |
30.7% |
48.6% |
8.5% |
2.8% |
8.2% |
1.2% |
| 82 |
GIL Express |
27.1% |
37.4% |
8.0% |
3.4% |
22.5% |
1.6% |
| 83 |
Helpfulness of library staff |
35.3% |
41.3% |
11.5% |
4.3% |
6.2% |
1.4% |
| 84 |
Interlibrary Loan service |
18.1% |
29.1% |
5.1% |
2.7% |
43.4% |
1.6% |
| 85 |
Library services for distance
learners |
12.1% |
19.9% |
5.0% |
2.7% |
58.9% |
1.6% |
| 86 |
Library classroom instruction
sessions by librarians |
17.2% |
28.2% |
6.4% |
2.3% |
44.3% |
1.6% |
| 87 |
Library Web page |
26.8% |
44.7% |
11.2% |
2.7% |
12.9% |
1.8% |
| 88 |
Personal computers (in the open
labs and classrooms in CINS, the library, and other campus locations) |
38.5% |
42.2% |
6.4% |
2.0% |
9.0% |
2.0% |
| 89 |
Personal computer software
available via the CSU Network |
34.8% |
38.3% |
5.7% |
1.8% |
14.5% |
5.0% |
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