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Columbus State University
Student Academic Support Services Survey - Spring 2007
This section of the survey included statements to which the students responded as follows: SA, Strongly Agree; A, Agree; D, Disagree; SD, Strongly Disagree; and NA, Not Applicable.  No response for an item is indicated by NR.
Background Information
Comments
Item		SA		A		D		SD		NA		NR
		#	%	#	%	#	%	#	%	#	%	#	%
1	The One Stop Shop in Enrollment Services provides quality customer service.	78	16%	274	55%	31	6%	11	2%	106	21%	0	0%
2	The One Stop Shop staff is knowledgeable when dealing with students.	58	12%	258	54%	42	9%	8	2%	108	23%	26	5%
3	The One Stop Shop staff is competent when dealing with students.	57	12%	252	54%	41	9%	8	2%	107	23%	35	7%
4	The One Stop Shop staff is helpful when answering student questions.	58	13%	240	53%	45	10%	8	2%	104	23%	45	9%
5	The One Stop Shop staff is courteous and pleasant when dealing with students.	75	17%	243	54%	26	6%	11	2%	94	21%	51	10%
6	The hours of the One Stop Shop (8:00 am - 5:00 pm, M-F) meet my needs as a student.	67	15%	164	37%	116	26%	40	9%	59	13%	54	11%
7	My telephone calls to the One Stop Shop were answered in a timely manner.	25	6%	138	31%	69	16%	25	6%	186	42%	57	11%
8	The Office of Admissions provides quality customer service.	84	19%	275	62%	28	6%	13	3%	41	9%	59	12%
9	The Admissions staff is knowledgeable of requirements and procedures when dealing with students.	88	20%	251	57%	46	11%	12	3%	40	9%	63	13%
10	The Admissions staff is competent when dealing with students.	82	19%	264	61%	40	9%	8	2%	41	9%	65	13%
11	The Admissions staff is helpful when answering student questions.	88	21%	252	59%	40	9%	9	2%	38	9%	73	15%
12	The Admissions staff is courteous and pleasant when dealing with students.	96	23%	252	60%	27	6%	13	3%	34	8%	78	16%
13	The letters and materials sent during the admissions process were received in a timely manner.	89	21%	224	53%	61	14%	18	4%	29	7%	79	16%
14	The letters sent during the admissions process were easy to read and understand.	94	23%	267	64%	24	6%	7	2%	24	6%	84	17%
15	The online admissions application status check through CougarNet was helpful.	124	30%	174	42%	22	5%	4	1%	88	21%	88	18%
16	The Registrar's Office provides quality customer service.	69	17%	268	65%	23	6%	9	2%	43	10%	88	18%
17	The schedule of classes on ISIS is user friendly.	136	33%	225	55%	34	8%	10	2%	7	2%	88	18%
18	The early registration process (not course availability) meets my needs as a student.	139	34%	200	49%	22	5%	15	4%	32	8%	92	18%
19	The late registration process (not course availability) meets my needs as a student.	70	17%	173	42%	32	8%	15	4%	119	29%	91	18%
20	The schedule change period (first two days of the semester) meets my needs as a student.	57	14%	157	38%	89	22%	43	10%	64	16%	90	18%
21	Information about program requirements is easily accessible and understandable.	75	18%	236	58%	67	17%	18	4%	10	2%	94	19%
22	I understand the difference between dropping a class during schedule change and withdrawing from class after schedule change.	143	35%	226	56%	23	6%	8	2%	6	1%	94	19%
23	The Financial Aid Office provides quality customer service.	80	20%	208	51%	37	9%	19	5%	61	15%	95	19%
24	The Financial Aid staff is knowledgeable of requirements and procedures.	85	21%	208	52%	31	8%	17	4%	61	15%	98	20%
25	The Financial Aid staff is competent when dealing with students.	82	20%	204	51%	34	8%	17	4%	66	16%	97	19%
26	The Financial Aid staff is helpful when answering student questions.	72	18%	210	52%	34	8%	22	5%	63	16%	99	20%
27	The Financial Aid staff is courteous and pleasant when dealing with students.	86	21%	211	52%	30	7%	12	3%	63	16%	98	20%
28	The letters sent during the financial aid process were easy to read and understand.	84	21%	205	52%	32	8%	15	4%	61	15%	103	21%
29	The Financial Aid staff provided timely responses to my financial aid application.	75	19%	174	44%	46	12%	24	6%	77	19%	104	21%
30	The Financial Aid staff's response to my financial aid appeal was provided in a timely manner.	48	12%	133	34%	23	6%	16	4%	172	44%	108	22%
31	Student Account Services provides quality customer service.	64	17%	214	56%	15	4%	7	2%	82	21%	118	24%
32	The Student Account Services staff is knowledgeable when dealing with students.	66	18%	204	54%	14	4%	4	1%	89	24%	123	25%
33	The Student Account Services staff is competent when dealing with students.	60	16%	209	56%	13	3%	3	1%	90	24%	125	25%
34	The Student Account Services staff is helpful when answering student questions.	67	18%	193	52%	16	4%	3	1%	94	25%	127	25%
35	The Student Account Services staff is courteous and pleasant when dealing with students.	69	19%	192	52%	15	4%	4	1%	90	24%	130	26%
36	The online fee payment process is easy for me to use.	111	30%	149	40%	12	3%	3	1%	95	26%	130	26%
37	The on campus fee payment process is easy for me to use.	67	18%	154	42%	14	4%	5	1%	127	35%	133	27%
38	The CSU CougarOne website is helpful and informative.	92	25%	189	51%	36	10%	16	4%	34	9%	133	27%
39	The process of receiving refunds through Higher One is effective and meets my needs as a student.	103	28%	138	38%	25	7%	30	8%	69	19%	135	27%
40	I was able to make an appointment with my academic advisor at a time that suited my needs.	133	37%	173	48%	23	6%	12	3%	23	6%	136	27%
41	My advisor was able to accurately answer all of my questions or referred me to someone who could.	114	31%	178	49%	29	8%	17	5%	24	7%	138	28%
42	The time I spent with my advisor was sufficient for me to discuss all my questions.	124	34%	179	49%	23	6%	13